Deliver digital transformative solutions

Collaborated closely with clients and functional team to transform functional insights into progressive digital solutions. Evaluated and validated on outputs by close client communication and monthly UT sessions. Prepped screens for remote development and pushed for increasing productivity for a more efficient workflow.

CLIENT

[Redacted]

DURATION

6 months

TOOLS

Sketch, Abstract, Zeplin

METHODOLOGY

Usability Testing, User Experience, Visual Design

Background

A national oil and gas company is seeking to transform their business and operations fundamentals in order to have high governance with their B2B clients, intersecting business, digital technology & operations. Relying heavily on an existing Design Language System, the challenge was to scale the design system in accordance with the new requirements without losing its core values.

Research

Before the start of every MVP, we conducted a workshop with key stakeholders to understand how they complete their tasks. Working closely with the clients and business analysts, we establish the business rules and requirements of each feature.

Process

Usability Testing was conducted at every sprint cycle to evaluate the product. These findings provided valuable feedback to help shape and improve the design and flow.

Handover

The screens were designed on Sketch before uploading to Zeplin. A Design System with a 52-page interaction guide was created alongside the screens to be handover to the remote developer team.

Outcome

A once manual process is now digitalized and automated in the expense management platform. With emphasis in security and transparency, the platform bridged the gap for the client's business clients in their task of expense reporting and transactional audits.

Testimonials

"I am appreciative and grateful for Karen’s contribution and presence in the team. She has demonstrated values of a true team player, professional and high working standards, and constantly uplifts and supports the momentum and morale of the team. I think these are attributes of a potential leader and the project wouldn’t be as well executed without her persistence in maintaining these standards and expectations"

— SHARILYN ANG | VISUAL DESIGN CONSULTANT

"Karen was able to provide quality designs and meet the expectations of her role in the project. Karen works hard in ensuring her designs are of the highest quality and is much appreciated by the client and the rest of the team. She constantly seeks feedback from the functional team to ensure her designs meet the requirements of the client as well as to understand the industry and client situation."

— CHONG KENG CHAI | BUSINESS STRATEGY CONSULTANT